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In the dynamic world of on-demand delivery services, Senpex has emerged as a prominent player, redefining the way businesses and individuals have gained with last-mile logistics. As we step into the middle of 2023, it's time to take a closer look at Senpex's growth statistics for this year so far, highlighting the remarkable achievements and milestones that have propelled the company to new heights.
We are an on-demand delivery service that uses cutting-edge technology to provide fast and efficient last-mile delivery for businesses. With this announced, we are moving towards the success of our efforts to expand to a wider market.
We attribute our growth to the commitment of providing efficient, secure, and affordable delivery solutions with our innovative technology, Senpex went from serving 10 states to 38 states in less than 90 days. We now offer last-mile logistics solutions in 669 U.S. cities, including Honolulu, Hawaii, and our plan is to serve the whole country by the end of 2023.
During the second quarter of 2023, we saw a big increase in the monthly deliveries, reaching nearly 30,000, which is a 157 percent increase from the first quarter. Most of the deliveries are for businesses, with 44.18 percent from the food industry and 32.50 percent from marketplaces & retail, among others.
To handle the increased delivery volume, we have expanded our driver base to over 51,000 independent contractors, a 17-fold increase compared to the first quarter of 2023. In July 2023, we had over 3,500 active monthly independent delivery partners, a 500 percent increase from the previous quarter.
Senpex's growth is largely driven by businesses adopting their industry-leading API solution. This delivery API allows companies to connect their logistics with 56 different e-commerce platforms, like Shopify and WooCommerce. Since 2023, Senpex has managed over 151,000 orders through its API, accounting for 65 percent of its business. Over 77,000 orders came from its web interface during the same period.
In the next year, we plan to add autonomous electric vehicle integration to our services, including Delivery as a Service (DaaS) and Software as a Service (SaaS). These new services will bring advanced technology to optimize deliveries with self-driving courier vehicles.
Senpex's clients include companies like EZCater, Stanford, Samsung, Local Kitchen, Restaurant Depot, and Garten, among others. Lately, many car dealerships, including Serramonte Subaru, Serremonte Volkswagen, Fremont Mazda, and others, have started using Senpex's Transportation Management Software to improve their last-mile logistics.
Last-mile logistics, which is essential in today's global marketplace, has been made more reliable and cost-effective by Senpex since its establishment in 2017. We've achieved this by using artificial intelligence to improve multi- route optimization, customer service, and driver management.
Apart from this, we were able to:
On-Time Delivery Rate
We maintained an impressive on-time delivery rate of 98.5% throughout 2023. This remarkable achievement reflects Senpex's dedication to reliability and punctuality, key factors that businesses and individuals value when choosing a courier service.
Sustainable Practices
In 2023, Senpex took significant steps towards sustainability. The company introduced electric and hybrid delivery vehicles in its fleet, reducing its carbon footprint. Senpex's commitment to environmental responsibility aligns with the growing global focus on sustainability.
Positive Customer Feedback
Customer satisfaction remained high in 2023, with a remarkable 95% of users expressing their satisfaction with Senpex's services. Positive reviews and word-of-mouth recommendations have played a pivotal role in Senpex's continued growth.
As businesses and individuals increasingly rely on on-demand delivery services, Senpex has proven to be a reliable and forward-thinking partner.
In an era where the speed, accuracy, and environmental impact of parcel delivery matter more than ever, Senpex's growth in 2023 signifies its dedication to meeting these demands head-on. With an expanded service reach, a commitment to sustainability, and a track record of on-time deliveries, Senpex continues to reshape the world of parcel delivery, offering a service that both businesses and individuals can trust.